Month: Oct 2020

• Bitter Ex

  

  I made a trip to the opticians recently, which considering the now mandatory COVID re-engineering of processes went essentially smoothly. Professional and organised staff, hassle-free, and frames that nestled peacefully on my asymmetric features. To top it off, I saved a hefty chunk on my last similar purchase. A fat, juicy tick in the customer…

  Max Frances

  Oct 4, 2020

  Books, BPO Contact Centres, Customer Service, Freaks, Management, Online Reviews, Retail

  Charlatans, Consultants, Contact Centre, Coronavirus, COVID-19, Customer Experience, Customer Satisfaction, Customer Service, Customers, Flypaper for Freaks, Management, Post-Fact, Post-Truth, Retail, Sales

• Down in One?

  

  Momus, the god of satire and mockery, must be sitting on a cloud somewhere, pleased with his day’s work. President Trump, who had reportedly played down COVID, has acquired the germ. And it was confirmed on The National Day of the People’s Republic of China. The old Kung Flu is not so funny now, I’ll wager.…

  Max Frances

  Oct 2, 2020

  Politics

  Biden, China, Coronavirus, COVID-19, Leadership, Politics, Trump, US Elections, US President, Vaccine