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maxfrances.com

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  • Debbie ‘Nam

    Debbie ‘Nam

    A conference call and off you pop. It may be the end if an era, but the demise of Debenhams should not perturb the cognoscenti. Yet at one time, they were rocking. Great products with modern designers and all-round accessibility. So what went awry? Well, this is not a COVID horror story per se. Yes,…

    Max Frances

    Aug 16, 2020
    Customer Service, Retail, Society
    Charlatans, Coronavirus, COVID-19, Crime, Customer Service, Fraud, Post-Fact, Post-Truth, Recession, Retail, Shopping
  • Lying Low

    Lying Low

    The UK Education Secretary Gavin Williamson foreshadowed the latest Government debacle with a warning on the danger that school students might be over-promoted into jobs that are beyond their competence. I can only admire his steadfast ability to deadpan that message. That’s weapons-grade irony, right there. This is a man who probably hides a spare…

    Max Frances

    Aug 14, 2020
    Education, Politics, Schools, Society
    Boris, Business, Charlatans, Conservatives, Coronavirus, COVID-19, Education, Examinations, Labour, Nazis, Politics, Post-Fact, Post-Truth, Schools, Twitter
  • Get Dawn on It

    Get Dawn on It

    Dawn Butler has been in the news again, which is always a nailed-on opportunity for absurdity and a good giggle. This time it’s some stop-and-search shenanigans. If you need a good laugh, just get Dawn on it. Whatever has occurred, it will doubtless be a matter for some up-and-coming cop to unravel while maintaining his…

    Max Frances

    Aug 12, 2020
    Courts, Politics, Society
    Black Lives Matter, Crime, Labour, Mental Health, Parliament, Police, Politics, Post-Fact, Post-Truth, Protests, Racism, Social Media, Stop and Search, Twitter
  • Excuse Me

    Excuse Me

    Back in the day when I was managing services in the world of outsourced contact centres, we used to love disasters. Whether it was a hapless navvy slicing through a communications cable, or a PR disaster that simultaneously sent enquiries through the roof and service crashing through the floor, we high-fived each other into joyful…

    Max Frances

    Aug 8, 2020
    Politics, Society
    Call Centre, Contact Centre, Coronavirus, COVID-19, Customer Service, DWP, Flypaper for Freaks, Government, Local Government
  • They Don’t Half Pick Them

    They Don’t Half Pick Them

    Grim news from the Lebanon where Beirut has been left looking like, well, Beirut. Domestically, commentators on all sides were shaken by the proclamations of Sir Iain Duncan Smith who has concluded that the EU Withdrawal Agreement – that he voted for – is in fact a juicy steamer. Even a nine-month old baby would…

    Max Frances

    Aug 5, 2020
    Books, Politics, Retail, Society
    Beirut, Books, Brexit, Charlatans, China, Conservatives, EU, Government, Labour, Racism, Social Media, Tory, Twitter
  • Why? Because.

    Why? Because.

    The current mask debate has come to epitomise the woeful society we now inhabit. Now, ever since the COVID question arose, there have been pro-maskers. After all, it is a natural response to don items of clothing for the purposes of protection against an environmental threat. A coat, a hat, a pair of gloves. Masking…

    Max Frances

    Aug 2, 2020
    Politics, Retail, Society
    Con Air, Coronavirus, COVID-19, Economy, Facemasks, Government, Parenthood, Police, Post-Fact, Post-Truth, Pubs, Retail, Social Media, Terrorism, Twitter
  • First-Degree Burns

    First-Degree Burns

    ‘I am pleased to announce that I have graduated from High Street University with a first-class honours degree in [insert any lamentable toss here]…… Such announcements are popping up all over the shop on social media. LinkedIn degree-result fanfaronade appears to be today’s must-have accessory for the me-me-me gang. ‘I’m so grateful to my lecturers…

    Max Frances

    Jul 29, 2020
    Education, Schools, Society
    Coronavirus, COVID-19, Debt, Economy, Education, Fraud, Linkedin, Post-Fact, Post-Truth, Social Media, Society, Tuition Fees, University
  • Building a Fence

    Building a Fence

    I’m offended. Well, I’m not, but it seems that wherever you look, somebody is. Many whip out the offence card in an attempt to magic up come sort of legitimate censorship. Nobody has a right not to be offended and if they genuinely are, it doesn’t mean that they are either right or have the…

    Max Frances

    Jul 27, 2020
    Society
    Cancel Culture, Censorship, Liberal Elite, Offence Culture, Post-Fact, Post-Truth, Power, Psychology, Racism, Social Justice Warriors, Social Media, Virtue Signalling
  • I Spy…

    I Spy…

    Picture the scene of abject despondency in the Kremlin. The UK Government is strongly considering regulation for the espionage industry, with spies compelled to sign a register. There’s Mr Putin jumping on that crisis telekit with Mr Xi not knowing which card to lay down next. Talk about pulling the rug out from under the…

    Max Frances

    Jul 24, 2020
    Politics, Society
    China, Coronavirus, COVID-19, Customer Experience, Government, Law, Lawyers, Police, Power, Putin, Russia, Spying
  • Meddle Ceremony

    Meddle Ceremony

    I am a fan of etymology and the origins of words, but I have always known that they might sometimes be susceptible to the incorporation of urban legends. This false etymology, as linguists term it, sometimes takes the form of outwardly reasonable explanations that are essentially flawed or backronyms (acronyms that are contrived to provide…

    Max Frances

    Jul 21, 2020
    Politics, Society
    Brexit, Etymology, Government, Language, MPs, Parliament, Politics, Post-Fact, Post-Truth, Putin, Russia, Social Media, Spying, Twitter, Verhofstadt
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