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  • Clark Kent

    Clark Kent

    The actor Chadwick Boseman passed away earlier this week at the age of 43 years. Now, I’m typically sceptical about the cringe-inducing missives concerning the dearly departed from those who never knew, nor even considered the dearly departed when he or she was alive. And to an extent, this was the same. Shoddy, self-serving Twitter…

    Max Frances

    Aug 31, 2020
    Films, Society
    Actors, Black Lives Matter, Black Panther, Chadwick Boseman, Charlatans, Film, Hollywood, Integrity, Respect, Slacktivism, Social Media, Superheroes, Twitter, Virtue Signalling
  • Suck Cess

    Suck Cess

    It’s the $64,000-dollar question: how do you achieve success? I would say, precisely on your own terms. But that is not the way the world is turning. As COVID clowning forces more and more people into relative isolation, online technology has snagged a wider window of opportunity. And hot on the heels of any online…

    Max Frances

    Aug 29, 2020
    Customer Service, Retail, Society
    Business, Charlatans, Coronavirus, COVID-19, Customer Experience, Customer Satisfaction, Customer Service, Customers, Economy, Online, Sales, Social Distancing
  • Rowing in the Wrong Direction

    Rowing in the Wrong Direction

    Psycho-federalist keyboard warrior Guy Verhofstadt is in the boat rowing for migrants this week. Purportedly. Pithily, he reminded us that migration has been central to human history, and wryly noted that, ‘reportedly, even Nigel Farage’s ancestors once fled to England to make a better life.’ As barbs go, that wasn’t bad for a bloke who…

    Max Frances

    Aug 23, 2020
    Politics, Society
    Asylum, Brexit, Civil Service, EU, Government, Hitler, Migrant Crisis, Post-Fact, Post-Truth, Racism, Tory, Verhofstadt
  • The Golden Turd

    The Golden Turd

    I remember a time when the favourite educational pastime was slagging off Media Studies. That has hardly aged well. Most people seem to be neither able to accurately identify fake news nor to understand the relationships between discourse and power. And no, reciting Homer at tiresome dinner parties for the entertainment of twittering hoes, who…

    Max Frances

    Aug 20, 2020
    Education, Politics, Schools, Society
    Boris, Charlatans, Civil Service, Conservatives, Coronavirus, COVID-19, Education, Examinations, Government, Labour, Politics, Tory
  • Debbie ‘Nam

    Debbie ‘Nam

    A conference call and off you pop. It may be the end if an era, but the demise of Debenhams should not perturb the cognoscenti. Yet at one time, they were rocking. Great products with modern designers and all-round accessibility. So what went awry? Well, this is not a COVID horror story per se. Yes,…

    Max Frances

    Aug 16, 2020
    Customer Service, Retail, Society
    Charlatans, Coronavirus, COVID-19, Crime, Customer Service, Fraud, Post-Fact, Post-Truth, Recession, Retail, Shopping
  • Lying Low

    Lying Low

    The UK Education Secretary Gavin Williamson foreshadowed the latest Government debacle with a warning on the danger that school students might be over-promoted into jobs that are beyond their competence. I can only admire his steadfast ability to deadpan that message. That’s weapons-grade irony, right there. This is a man who probably hides a spare…

    Max Frances

    Aug 14, 2020
    Education, Politics, Schools, Society
    Boris, Business, Charlatans, Conservatives, Coronavirus, COVID-19, Education, Examinations, Labour, Nazis, Politics, Post-Fact, Post-Truth, Schools, Twitter
  • Get Dawn on It

    Get Dawn on It

    Dawn Butler has been in the news again, which is always a nailed-on opportunity for absurdity and a good giggle. This time it’s some stop-and-search shenanigans. If you need a good laugh, just get Dawn on it. Whatever has occurred, it will doubtless be a matter for some up-and-coming cop to unravel while maintaining his…

    Max Frances

    Aug 12, 2020
    Courts, Politics, Society
    Black Lives Matter, Crime, Labour, Mental Health, Parliament, Police, Politics, Post-Fact, Post-Truth, Protests, Racism, Social Media, Stop and Search, Twitter
  • Excuse Me

    Excuse Me

    Back in the day when I was managing services in the world of outsourced contact centres, we used to love disasters. Whether it was a hapless navvy slicing through a communications cable, or a PR disaster that simultaneously sent enquiries through the roof and service crashing through the floor, we high-fived each other into joyful…

    Max Frances

    Aug 8, 2020
    Politics, Society
    Call Centre, Contact Centre, Coronavirus, COVID-19, Customer Service, DWP, Flypaper for Freaks, Government, Local Government
  • They Don’t Half Pick Them

    They Don’t Half Pick Them

    Grim news from the Lebanon where Beirut has been left looking like, well, Beirut. Domestically, commentators on all sides were shaken by the proclamations of Sir Iain Duncan Smith who has concluded that the EU Withdrawal Agreement – that he voted for – is in fact a juicy steamer. Even a nine-month old baby would…

    Max Frances

    Aug 5, 2020
    Books, Politics, Retail, Society
    Beirut, Books, Brexit, Charlatans, China, Conservatives, EU, Government, Labour, Racism, Social Media, Tory, Twitter
  • Why? Because.

    Why? Because.

    The current mask debate has come to epitomise the woeful society we now inhabit. Now, ever since the COVID question arose, there have been pro-maskers. After all, it is a natural response to don items of clothing for the purposes of protection against an environmental threat. A coat, a hat, a pair of gloves. Masking…

    Max Frances

    Aug 2, 2020
    Politics, Retail, Society
    Con Air, Coronavirus, COVID-19, Economy, Facemasks, Government, Parenthood, Police, Post-Fact, Post-Truth, Pubs, Retail, Social Media, Terrorism, Twitter
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