-
Debbie ‘Nam

A conference call and off you pop. It may be the end if an era, but the demise of Debenhams should not perturb the cognoscenti. Yet at one time, they were rocking. Great products with modern designers and all-round accessibility. So what went awry? Well, this is not a COVID horror story per se. Yes,…
-
Lying Low

The UK Education Secretary Gavin Williamson foreshadowed the latest Government debacle with a warning on the danger that school students might be over-promoted into jobs that are beyond their competence. I can only admire his steadfast ability to deadpan that message. That’s weapons-grade irony, right there. This is a man who probably hides a spare…
-
Excuse Me

Back in the day when I was managing services in the world of outsourced contact centres, we used to love disasters. Whether it was a hapless navvy slicing through a communications cable, or a PR disaster that simultaneously sent enquiries through the roof and service crashing through the floor, we high-fived each other into joyful…







