Category: Customer Service
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Suck Cess
It’s the $64,000-dollar question: how do you achieve success? I would say, precisely on your own terms. But that is not the way the world is turning. As COVID clowning forces more and more people into relative isolation, online technology has snagged a wider window of opportunity. And hot on the heels of any online…
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Debbie ‘Nam
A conference call and off you pop. It may be the end if an era, but the demise of Debenhams should not perturb the cognoscenti. Yet at one time, they were rocking. Great products with modern designers and all-round accessibility. So what went awry? Well, this is not a COVID horror story per se. Yes,…
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Just Eat
I’ve been catching up with more old contacts in the outsourcing world and all the old bounders are decidedly perky. While business owners are shedding backside bricks in their silvery wake, there are only tears of joy for many managers. Furloughed but earning to the max. Absolutely creaming it. The scams are vanilla, even wafer-thin,…
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Fastest Finger First
A new mini-series about the Ingrams who finessed their way to the jackpot on Who Wants To Be A Millionaire? is being screened in the UK. With an accomplice, they blagged their way to the jackpot through a series of coughs (correct answers) and nose blows (incorrect answers). It all unfolded on 9th and 10th…
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Furlough Blows
Cometh the hour, cometh the charlatan. And in business, coronafraud is not just confined to online ads by individual twicers for non-existent supplies. It’s becoming part of corporate policy. As most will know, the UK Government has stepped up to the plate and will pay 80% of an employee’s salary, up to £2,500 per month,…
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Shop and Search
So, the lockdown is being reviewed as promised but will almost certainly be extended – no surprises there, then. As time drags on in splendid isolation, and domestic violence, obesity, and suicides spike, we will doubtless focus on the slide that we vicariously permitted when our elected representatives pushed it all through into law without…
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Venture Catalysts
Day God-knows-what in the Big Brother House and who’s going to retrieve the samurai sword from our intestines after our economic hari kari? Don’t hold your breath. If there’s light at the end of the tunnel, it’s probably some minister with a torch looking for another absurd policy. It’s the most joined-up we’ve been for…
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Irony Deficiency
Well, it was inevitable, I suppose. Not only have we Fosbury-flopped into a rights-less chasm, but the CSE Grade III philosophy salon has been issuing guidance for the interpretation of the Government guidance and the Coronavirus Act. It’s provided the perfect platform for the nation’s professional underlings to take their lives out of first gear,…
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Scum On Down
Writing can be a thankless task, particularly when you have a penchant for getting down and dirty and hitting it from the left-field. So many are institutionalised within approved echo-chambers that their independent thought processes no longer function correctly – if at all. Add to this an omnipresent reluctance of those in the know to…
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One for the Road
More news from bonkers Britain, and this time guidelines regarding a possible two-alcoholic-drink limit on customers who are accompanied by children (i.e. anyone under the age of 16) have been uncovered at pub-cum-restaurant chain Wetherspoons. Sounds eminently reasonable to me but as you might expect, the backlash from toe rag customers has been vitriolic. It…
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