Tag: Broadband

• Virgin on the Ridiculous

  

  While a plethora of UK businesses have merrily slashed customer service and unapologetically tossed the blame onto COVID, the irony of their switch-hitting is not lost on the casual observer. Resource and volume distribution challenges are nothing new. Back in the day, contact centre providers would largely differentiate themselves through their innovative use of technology…

  Max Frances

  Feb 28, 2021

  BPO Contact Centres, Business, Customer Service, Management, Retail

  BPO, Broadband, Call Centre, Contact Centre, Coronavirus, COVID-19, Customer Experience, Customer Satisfaction, Customer Service, Customers, Flypaper for Freaks, Law, Sky, TV, Virgin Media