Tag: Contact Center

• Sky’s the Limit

  

  While COVID might be debilitating ever-increasing numbers of the population, Sky is following up with its own assault on the nation’s mental health, not to mention insulting its intelligence. The TV/Broadband company is now spitting out renewal letters with a twist. Headed, ‘We’re now giving you another 12 months of savings’, it all seems a…

  Max Frances

  Jan 17, 2021

  Business, Complaining, Customer Service, Retail, Society

  Charlatans, Chatbots, Complaints, Contact Center, Contact Centre, Coronavirus, COVID-19, Customer Experience, Customer Satisfaction, Customer Service, Customers, Retail, Sky, Virgin Media

• Just Eat

  

  I’ve been catching up with more old contacts in the outsourcing world and all the old bounders are decidedly perky. While business owners are shedding backside bricks in their silvery wake, there are only tears of joy for many managers. Furloughed but earning to the max. Absolutely creaming it. The scams are vanilla, even wafer-thin,…

  Max Frances

  Apr 22, 2020

  Books, BPO Contact Centres, Customer Service, Freaks, Politics, Recruitment, Society, Talent

  BPO, Complaints, Contact Center, Contact Centre, Coronavirus, COVID-19, Customer Experience, Customer Satisfaction, Customer Service, Customers, Furlough, Government, Recruitment, RPO

• Freaked Out

  

  I’ve been asked about the usage of the term freak and its appropriateness. See, that word appropriate again. How people love to manoeuvre us onto the back foot by raising the spectre of social norms and our purported failings in relation to them. The faint, sweet odour of latent shame is being subtly, but determinedly…

  Max Frances

  Nov 9, 2019

  Books, BPO Contact Centres, Customer Service, Freaks, Recruitment, Society, Talent, Writing

  BPO, Call Center, Call Centre, Contact Center, Contact Centre, Customer Service, Flypaper for Freaks, Freaking Hired!, Freaks, Recruitment