Tag: CX

• Levelling on Service

  

  Back in the not so glorious days of the outsourced contact centre boom, we all had one objective in our crosshairs. And that was hitting the SLA. There was largely one channel (telephone) and an essential part of service meant that you picked up the call and did so quickly. Failing to pick up would…

  Max Frances

  Nov 21, 2019

  Books, BPO Contact Centres, Complaining, Customer Service, Freaks, Management, Retail, Society

  BPO, Complaints, Customer Experience, Customer Satisfaction, Customer Service, Customers, CX, Flypaper for Freaks, Retail, Retail Freaks, Service, Service Delivery, Technology