Tag: Motors

• Let’s Get (Insert Here) Done

  

  Another day, another period of torment as a citizen of the UK. Following yet another terrorist attack committed by a released offender, the fingers are once again being pointed by people who haven’t yet realised that delayed release would only have meant a delayed attack. For a solution to the problem, I could just draw…

  Max Frances

  Feb 5, 2020

  Books, Politics, Recruitment, Retail, Society

  Advertisement, Customer Experience, Customer Satisfaction, Customer Service, Customers, Garages, Government, Motors, Retail, Retail Freaks, Service, Service Delivery, Terrorism

• A World of Pure Imagination

  

  I think and talk about the declining service industry a lot. Probably too much, in fact. The public looks down their haughty noses at service providers; organisations themselves see it as a necessary evil but underfund it as a form of passive-aggressive lip-service. A way to block, frustrate and demoralise customers into giving up. In…

  Max Frances

  Jan 21, 2020

  Complaining, Customer Service, Freaks, Management, Retail, Society

  Charlatans, Complaints, Customer Experience, Customer Satisfaction, Customer Service, Customers, Garages, Motors, Retail, Service, Service Delivery, Society