Tag: Online
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Remington Steal

I was thinking this week about King Camp Gillette, erstwhile razor mogul. He’s often credited with inventing – and certainly warmly embracing – the business model that sees organisations ‘give away’ a product and then continually charge for essential accessories that are locked into the giveaway. In his case, it was a razor, but the…
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Skimmed Bilk

I was recently taken aback by the prevalence of round-ups for charity when making electronic payments. Just last week, it happened three times in one morning on the High Street, and even sneaky old online retailers are slipping it into their payment processes. It works like this: if your purchases cost £7.84, the screen asks…
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Seeing Stars

After what feels like a lifetime of banging my head against a brick wall about charlatans who assemble careers from zilch – you know, the ones who flit from role to role, staying just long enough before they get unmasked – there are some shysters who had wholly limboed under the Frances bar of shitbag…
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Service, Please…

Black Friday will shortly have been and gone, so brace yourself for more sales analysis and the inevitable laments about the demise of in-store retail. With a foam finger-sized finger being decisively directed at online. Er, no. Online is just another channel. Now I am no fan of contact centres, but they made the transition…




