Tag: Retail Freaks
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Ill Bread
I stumbled into Subway today, and after I had ordered two footling subs, the counter droid queried whether I wanted anything else with my sandwiches. I was momentarily stunned, as I hadn’t ordered any sandwiches. Then it thunderbolted home: another cockwomble retailer within their own warped virtual reality bubble was dicking around with the English…
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Shop and Search
So, the lockdown is being reviewed as promised but will almost certainly be extended – no surprises there, then. As time drags on in splendid isolation, and domestic violence, obesity, and suicides spike, we will doubtless focus on the slide that we vicariously permitted when our elected representatives pushed it all through into law without…
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Irony Deficiency
Well, it was inevitable, I suppose. Not only have we Fosbury-flopped into a rights-less chasm, but the CSE Grade III philosophy salon has been issuing guidance for the interpretation of the Government guidance and the Coronavirus Act. It’s provided the perfect platform for the nation’s professional underlings to take their lives out of first gear,…
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Let’s Get (Insert Here) Done
Another day, another period of torment as a citizen of the UK. Following yet another terrorist attack committed by a released offender, the fingers are once again being pointed by people who haven’t yet realised that delayed release would only have meant a delayed attack. For a solution to the problem, I could just draw…
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Good Moaning…
We’re not really complainers, here in the UK. Now I can understand that as we are very British. Polite and nobody wants to cause a scene. We have also never really got to grips with the concept of service. For me though, it is the abject hopelessness of complaints processes that pulls my proverbial chain.…
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Chug-a-Lug Along With Me…
Chugging – or charity mugging if you’d like me to get etymological (it’s a portmanteau of “charity” and “mugger’) – is back in the ascendancy. Skanky old meth addicts (well, that’s how they seem and behave) who steal eye contact and then (a few zany dance moves later) have moonwalked into your path with a cheeky…
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The Bitterest Pill…
Running a little low on painkillers the other day for the family medicine cupboard, I thought I’d procure a few packets of ibuprofen and paracetamol. As you can buy a packet of 16 for about £0.35, a couple of quid would see the Frances household ok. So, a visit to the shop and 6 packets…
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Service, Please…
Black Friday will shortly have been and gone, so brace yourself for more sales analysis and the inevitable laments about the demise of in-store retail. With a foam finger-sized finger being decisively directed at online. Er, no. Online is just another channel. Now I am no fan of contact centres, but they made the transition…
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Levelling on Service
Back in the not so glorious days of the outsourced contact centre boom, we all had one objective in our crosshairs. And that was hitting the SLA. There was largely one channel (telephone) and an essential part of service meant that you picked up the call and did so quickly. Failing to pick up would…
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