Tag: Royal Mail

• P. O.

  

  If you’re seeking an example of an institution that reflects our national decline, take a a trip to your local Post Office counter and try to send a parcel. You’d think that nothing could be simpler, but you’d be wrong. They might have toned down on the non-sequitur, Poundland-style counter upselling, but the commission-bereft battleaxes…

  Max Frances

  Oct 9, 2021

  Complaining, Courts, Customer Service, Retail

  Courts, Crime, Customer Experience, Customer Satisfaction, Customer Service, Customers, Fraud, Health & Safety, Post Office, Poundland, Retail, Royal Mail, Sales, Security, Upselling

• Iceberg Letters

  

  According to well-placed sources, Royal Mail delivers about 14.4 billion letters and, combined with Parcelforce, approximately 1.2 billion parcels per annum. That’s a big old money tree, right there. Yet for a flagship enterprise, they still cannot get the basics right. In spite of ‘exhaustive planning’, some customers may be experiencing ‘slightly longer delivery timescales…

  Max Frances

  Dec 23, 2020

  Customer Service, Society

  Business, Charlatans, Christmas, Coronavirus, COVID-19, Customer Experience, Customer Service, Customers, CWU, Economy, Royal Mail, Unions