Tag: Staff

• Service, Please…

  

  Black Friday will shortly have been and gone, so brace yourself for more sales analysis and the inevitable laments about the demise of in-store retail. With a foam finger-sized finger being decisively directed at online. Er, no. Online is just another channel.  Now I am no fan of contact centres, but they made the transition…

  Max Frances

  Nov 27, 2019

  Complaining, Customer Service, Management, Online Reviews, Retail, Society

  Charlatans, Consultants, Customer Experience, Customer Satisfaction, Customer Service, Customers, Money, Online, Retail, Retail Freaks, Sales, Service, Service Delivery, Shopping, Staff