Category: BPO Contact Centres
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Fish-Fingered
And so the inevitable farce plays out. While the Taliban had a cause, the majority of Afghans had a greater prize in the cross hairs of their beady eyes – the opportunity of a new life in the West with all those taxpayer-funded trimmings. Sure, there are dissidents whose body parts might have been destined…
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Nice and Sleazy Does It
In 5 seconds of unbridled opposition, Sir Keir Starmer boldly announced, ‘the return of Tory sleaze’. As Gerry Adams might say, ‘it never went away, you know’. Most pertinently, anybody who has missed the relentless asset-stripping of the UK since lockdowns must be in the unrelenting clutches of a hardcore ketamine habit. All this ring-fenced…
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Verona Crisis
It seems like the luvvie cabal is getting all bent out of shape about the current demise of the theatre. Well, times change, and people change with the times. In 500 years’ time, people might pay to watch mime artists prancing around a turntable offering up their ABBA-inspired interpretative dance. I don’t recall these ponces…
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Motion Lotion
A year on, and commentators are seeking to assess Keir Starmer’s progress as the Labour Leader. Now, that’s a real toughie because he hasn’t really done anything. Try to imagine an Israeli opposition leader never managing to surpass level-pegging with Hitler, and you’ll probably be in the right ballpark. In its wildest dreams (which judging…
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Virgin on the Ridiculous
While a plethora of UK businesses have merrily slashed customer service and unapologetically tossed the blame onto COVID, the irony of their switch-hitting is not lost on the casual observer. Resource and volume distribution challenges are nothing new. Back in the day, contact centre providers would largely differentiate themselves through their innovative use of technology…
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Bitter Ex
I made a trip to the opticians recently, which considering the now mandatory COVID re-engineering of processes went essentially smoothly. Professional and organised staff, hassle-free, and frames that nestled peacefully on my asymmetric features. To top it off, I saved a hefty chunk on my last similar purchase. A fat, juicy tick in the customer…
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Fraudian Slip
Remember when Dr Jenny Harries, the UK’s Deputy Chief Medical Officer, first attended the daily Government briefings? She was drowning in an ocean of kudos. Clear, articulate, and factual with ‘a measured tone’. She was, in March, an ‘unlikely hero’. Of course, at the start of this whole mess, much was unknown, and we were…
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Just Eat
I’ve been catching up with more old contacts in the outsourcing world and all the old bounders are decidedly perky. While business owners are shedding backside bricks in their silvery wake, there are only tears of joy for many managers. Furloughed but earning to the max. Absolutely creaming it. The scams are vanilla, even wafer-thin,…
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Furlough Blows
Cometh the hour, cometh the charlatan. And in business, coronafraud is not just confined to online ads by individual twicers for non-existent supplies. It’s becoming part of corporate policy. As most will know, the UK Government has stepped up to the plate and will pay 80% of an employee’s salary, up to £2,500 per month,…
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Scum On Down
Writing can be a thankless task, particularly when you have a penchant for getting down and dirty and hitting it from the left-field. So many are institutionalised within approved echo-chambers that their independent thought processes no longer function correctly – if at all. Add to this an omnipresent reluctance of those in the know to…
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