Category: Customer Service
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We Fit
I’ve never been great with hands-on workmanship and appreciate that there are times when you just have to fork out to somebody to perform a simple task. You pay a reasonable rate for the knowledge, and the guy rocks up and does the job. One example of this is fitting parts to cars. Vehicle manufacturers…
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P. O.
If you’re seeking an example of an institution that reflects our national decline, take a a trip to your local Post Office counter and try to send a parcel. You’d think that nothing could be simpler, but you’d be wrong. They might have toned down on the non-sequitur, Poundland-style counter upselling, but the commission-bereft battleaxes…
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Shut Your Cakehole
It’s a funny old world. Droning, bleeding hearts are seeing their piss boiled by current issues with supply chains and highlighting these as a direct consequence of Brexit while also bemoaning the challenges faced by EU citizens currently domiciled in the UK. Two sets of inevitable consequences of Brexit – one for I-told-you-so gloating and…
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Skimmed Bilk
I was recently taken aback by the prevalence of round-ups for charity when making electronic payments. Just last week, it happened three times in one morning on the High Street, and even sneaky old online retailers are slipping it into their payment processes. It works like this: if your purchases cost £7.84, the screen asks…
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Virgin on the Ridiculous
While a plethora of UK businesses have merrily slashed customer service and unapologetically tossed the blame onto COVID, the irony of their switch-hitting is not lost on the casual observer. Resource and volume distribution challenges are nothing new. Back in the day, contact centre providers would largely differentiate themselves through their innovative use of technology…
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Sky’s the Limit
While COVID might be debilitating ever-increasing numbers of the population, Sky is following up with its own assault on the nation’s mental health, not to mention insulting its intelligence. The TV/Broadband company is now spitting out renewal letters with a twist. Headed, ‘We’re now giving you another 12 months of savings’, it all seems a…
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Squirm Ban Führer
Another day, another assault on the freedom of speech by right-on, winkle-dicked, Big Tech bottom-feeders. This time, social media Sturmbannführers at You Tube have driven a metaphorical Panzer through the frontier of my channel and spiked one of my cringeworthy promotional videos. Last month, I received a missive from Team YT to inform me that…
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Iceberg Letters
According to well-placed sources, Royal Mail delivers about 14.4 billion letters and, combined with Parcelforce, approximately 1.2 billion parcels per annum. That’s a big old money tree, right there. Yet for a flagship enterprise, they still cannot get the basics right. In spite of ‘exhaustive planning’, some customers may be experiencing ‘slightly longer delivery timescales…
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Nacho Concern
I had thought that the demise of Debenhams – entirely self-inflicted but precipitated by the COVID catalyst – would rest at the pinnacle of premier-league self-pity. And then I read about Cineworld who are temporarily battening down the hatches, ostensibly owing to further delays to the release of Bond 25, No Time to Die. Now,…
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Bitter Ex
I made a trip to the opticians recently, which considering the now mandatory COVID re-engineering of processes went essentially smoothly. Professional and organised staff, hassle-free, and frames that nestled peacefully on my asymmetric features. To top it off, I saved a hefty chunk on my last similar purchase. A fat, juicy tick in the customer…
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