Tag: Charlatans
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Service, Please…
Black Friday will shortly have been and gone, so brace yourself for more sales analysis and the inevitable laments about the demise of in-store retail. With a foam finger-sized finger being decisively directed at online. Er, no. Online is just another channel. Now I am no fan of contact centres, but they made the transition…
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What is Art?
My tender auricles twitched this morning at the propagation of that wonderful phrase, the art of the possible. In fact, I do hear it every other day, particularly from BPO contact centres. They hold it dear and squirt it forth it with blunderbuss abandon. But what does it mean, and why is it so appealing…
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A Dogma is for Life…
Christmas is coming and the goose is getting fat. And there’re only one goose in the charlatan realm, and that’s the charlatan goose. But it’s the one time of year when charitable sentiment is front and centre, and all the reprobates have to don their metaphorical Santa suits and indulge in a little goodwill to…
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