Tag: Consultants
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Bitter Ex
I made a trip to the opticians recently, which considering the now mandatory COVID re-engineering of processes went essentially smoothly. Professional and organised staff, hassle-free, and frames that nestled peacefully on my asymmetric features. To top it off, I saved a hefty chunk on my last similar purchase. A fat, juicy tick in the customer…
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Bug Chasing
Tom Hanks has become the highest-profile person to confirm a COVID-19 diagnosis, so it’ll be fascinating to see him as a man battling a stigmatising disease. Mind you, he’s already survived World War II, Vietnam, a plane crash, being cast away on an island, being stranded in space, jumping into a volcano, and a kidnapping…
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Not Waving but Drowning
I recently stumbled back onto an old classic that genuinely perked me up. Old – well it’s now been 50 years since publication; and a classic, because even after the extended passage of time, it remains bang on the money. The Peter Principle by Laurence J. Peter and Raymond Hull. In it, they advance that…
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Service, Please…
Black Friday will shortly have been and gone, so brace yourself for more sales analysis and the inevitable laments about the demise of in-store retail. With a foam finger-sized finger being decisively directed at online. Er, no. Online is just another channel. Now I am no fan of contact centres, but they made the transition…
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What is Art?
My tender auricles twitched this morning at the propagation of that wonderful phrase, the art of the possible. In fact, I do hear it every other day, particularly from BPO contact centres. They hold it dear and squirt it forth it with blunderbuss abandon. But what does it mean, and why is it so appealing…
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Disruption Rebellion
I suppose it was inevitable that I would encounter more sales folk, the moment I started to dabble with online products. Every leech under the sun trying to sell me services to get more hits, to get my sites out there. Of course, none of them offer any model reflecting payment by results. Clearly, they…
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The War for Talent (continued)
As I mention in Freaking Hired! this is a beauty. Or rather the absurdity of its conceptual appropriation by mainstream recruitment bosses is a beauty. I’m sure that the recruiter bigwigs neck back some double comfort from the mention of McKinsey and the War concept. And nothing like a heavy blast of reflected glory from…
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