Tag: Service
-
Shut Your Cakehole
It’s a funny old world. Droning, bleeding hearts are seeing their piss boiled by current issues with supply chains and highlighting these as a direct consequence of Brexit while also bemoaning the challenges faced by EU citizens currently domiciled in the UK. Two sets of inevitable consequences of Brexit – one for I-told-you-so gloating and…
-
Wrong End
Folllwing a brief break from the spotlight, Diabolic Cummings is back, this time concerning the £540k contract allegedly passed to his friends without any formal tender process. Sounds ominous. And worse still, the Cabinet Office spunked up some COVID crapola as their justification. Yet, the real battle on wasteful government procurement ought perhaps to focus…
-
Irony Deficiency
Well, it was inevitable, I suppose. Not only have we Fosbury-flopped into a rights-less chasm, but the CSE Grade III philosophy salon has been issuing guidance for the interpretation of the Government guidance and the Coronavirus Act. It’s provided the perfect platform for the nation’s professional underlings to take their lives out of first gear,…
-
Honour Marks, Get Set…
I’ve never been one for awards and medals – I sussed out the scam while a mere lad at school. After penning a superlative account of the Ayatollah Khomeini’s return from exile in France, I was awarded a coveted gold star. Emerging triumphant and euphoric from the headmaster’s office, I encountered the class dunderhead –…
-
Let’s Get (Insert Here) Done
Another day, another period of torment as a citizen of the UK. Following yet another terrorist attack committed by a released offender, the fingers are once again being pointed by people who haven’t yet realised that delayed release would only have meant a delayed attack. For a solution to the problem, I could just draw…
-
One for the Road
More news from bonkers Britain, and this time guidelines regarding a possible two-alcoholic-drink limit on customers who are accompanied by children (i.e. anyone under the age of 16) have been uncovered at pub-cum-restaurant chain Wetherspoons. Sounds eminently reasonable to me but as you might expect, the backlash from toe rag customers has been vitriolic. It…
-
A World of Pure Imagination
I think and talk about the declining service industry a lot. Probably too much, in fact. The public looks down their haughty noses at service providers; organisations themselves see it as a necessary evil but underfund it as a form of passive-aggressive lip-service. A way to block, frustrate and demoralise customers into giving up. In…
-
Good Moaning…
We’re not really complainers, here in the UK. Now I can understand that as we are very British. Polite and nobody wants to cause a scene. We have also never really got to grips with the concept of service. For me though, it is the abject hopelessness of complaints processes that pulls my proverbial chain.…
-
Hmmm…What Does This Button Do..?
A jet being blown out of the sky by a missile. A few hundred passengers instantaneously fragmented. You probably wondered whether the recent tragedy in the skies above Iran was an accident or deliberate. Well it turns out that the act of firing was deliberate but the assessment of the situation prior to the press…
-
Seeing Stars
After what feels like a lifetime of banging my head against a brick wall about charlatans who assemble careers from zilch – you know, the ones who flit from role to role, staying just long enough before they get unmasked – there are some shysters who had wholly limboed under the Frances bar of shitbag…
maxfrances.com 