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maxfrances.com

Fighting the Good Fight…

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  • Just Eat

    Just Eat

    I’ve been catching up with more old contacts in the outsourcing world and all the old bounders are decidedly perky. While business owners are shedding backside bricks in their silvery wake, there are only tears of joy for many managers. Furloughed but earning to the max. Absolutely creaming it. The scams are vanilla, even wafer-thin,…

    Max Frances

    Apr 22, 2020
    Books, BPO Contact Centres, Customer Service, Freaks, Politics, Recruitment, Society, Talent
    BPO, Complaints, Contact Center, Contact Centre, Coronavirus, COVID-19, Customer Experience, Customer Satisfaction, Customer Service, Customers, Furlough, Government, Recruitment, RPO
  • The Six Million Follower Man

    The Six Million Follower Man

    There seems to be a new trend on Twitter with posts commencing, ‘…now I don’t normally agree with [Person X], but…’ or, ‘It hurts to say it, but I agree with [Person X]. I have even withstood the visual assault of, ‘Four words I never thought I’d hear myself say: I. Agree. With. [Person X]‘.…

    Max Frances

    Apr 21, 2020
    Politics, Society, Writing
    Charlatans, Content Marketing, Coronavirus, COVID-19, Government, Marketing, Media, Online, Politics, Social Media, Twitter
  • All You Need Is Gove

    All You Need Is Gove

    Let the games begin. With Boris Johnson unable to function – and recovering from coronavirus into the bargain – some ‘untimely’ leaks regarding the PM’s nonchalance, even his negligence, have emerged. It was only a matter of time before somebody started to ginger it up for Boris. And you don’t need to turn up at…

    Max Frances

    Apr 19, 2020
    Politics, Society
    Beatles, Boris, Charlatans, Coronavirus, COVID-19, Germany, Gove, Government, Leadership, Media, Merkel, PM, Politics, Post-Fact, Post-Truth
  • Clap Doubt

    Clap Doubt

    The 8pm clap from Westminster Bridge on Thursday. Flashing blue lamps from rows of emergency vehicles and officers standing shoulder to shoulder mingling with the assembled crowds to offer their own tribute to the NHS. The Police Commissioner was leading the throbbing mass to boot. And at a stroke, we witnessed the most public flouting…

    Max Frances

    Apr 18, 2020
    Courts, Politics, Society
    Charity, Coronavirus, Courts, COVID-19, NHS, Police, Psychology, Social Distancing, Social Media, Society
  • Musical Jeers

    Musical Jeers

    Another day, another piece of interference from Europe. Usually, we have to endure the hollow soundbites of ‘Renew the Union’ or some such tosh syntax fabricated to lay fresh rails for the chemin de fer du gravy. This time, however, it was different. The missive came from Angela Merkel who, while not everybody’s Tasse Tee,…

    Max Frances

    Apr 17, 2020
    Courts, Politics, Schools, Society
    Coronavirus, COVID-19, Germany, Government, Leadership, Lockdown, Merkel, Police, Politics, Post-Fact, Post-Truth, Social Distancing, Social Media, Society, Strategy
  • Fastest Finger First

    Fastest Finger First

    A new mini-series about the Ingrams who finessed their way to the jackpot on Who Wants To Be A Millionaire? is being screened in the UK. With an accomplice, they blagged their way to the jackpot through a series of coughs (correct answers) and nose blows (incorrect answers). It all unfolded on 9th and 10th…

    Max Frances

    Apr 16, 2020
    Customer Service, Politics, Retail, Society
    Coronavirus, COVID-19, James Bond, Millionaire, Money, Police, Quiz, Retail, Shopping, Social Distancing, Society, Trump
  • Cringe Hell

    Cringe Hell

    I remember when the TV series Grange Hill hit UK TV screens in 1978. The series caused controversy for its true-to-life, gritty portrayal of UK comprehensive school life, which differed from the idealised depictions of earlier such programmes. It got a right caning, and people wanted it banned and canned, but it stayed the course…

    Max Frances

    Apr 14, 2020
    Management, Politics, Society
    Censorship, Coronavirus, COVID-19, Economy, Government, Leadership, Management, Politics, Post-Fact, Post-Truth, Schools, Society
  • Furlough Blows

    Furlough Blows

    Cometh the hour, cometh the charlatan. And in business, coronafraud is not just confined to online ads by individual twicers for non-existent supplies. It’s becoming part of corporate policy. As most will know, the UK Government has stepped up to the plate and will pay 80% of an employee’s salary, up to £2,500 per month,…

    Max Frances

    Apr 13, 2020
    Books, BPO Contact Centres, Customer Service, Freaks, Management, Politics, Recruitment, Society, Talent, Writing
    BPO, Charlatans, Contact Centre, Coronavirus, COVID-19, Economy, Flypaper for Freaks, Fraud, Freaking Hired!, Furlough, Government, Max Frances, Money, Recruitment, RPO
  • Enough Rope

    Enough Rope

    After a fluffy savaging from Ireland’s Taoiseach Leo Varadkar this week, the EU has spluttered into action (of sorts). Yes, dear Leo is still clinging to power, courtesy of COVID-19 and a level of incompetence in Irish politics that makes the new UK Labour Shadow Cabinet seem like a brains trust. Deliciously ironic when you…

    Max Frances

    Apr 11, 2020
    Politics, Society, Uncategorized
    Brexit, Brussels, Coronavirus, COVID-19, Economy, EU, Euro, Government, Ireland, Italy, Money, Politics, Society, Spain, Varadkar
  • Shop and Search

    Shop and Search

    So, the lockdown is being reviewed as promised but will almost certainly be extended – no surprises there, then. As time drags on in splendid isolation, and domestic violence, obesity, and suicides spike, we will doubtless focus on the slide that we vicariously permitted when our elected representatives pushed it all through into law without…

    Max Frances

    Apr 9, 2020
    Courts, Customer Service, Mental Health, Politics, Retail, Society
    Coronavirus, COVID-19, Divorce, Law, Lawyers, Lockdown, Mental Health, Parliament, Police, Retail, Retail Freaks, Violence
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