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maxfrances.com

Fighting the Good Fight…

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  • Chug-a-Lug Along With Me…

    Chug-a-Lug Along With Me…

    Chugging – or charity mugging if you’d like me to get etymological (it’s a portmanteau of “charity” and “mugger’) – is back in the ascendancy. Skanky old meth addicts (well, that’s how they seem and behave) who steal eye contact and then (a few zany dance moves later) have moonwalked into your path with a cheeky…

    Max Frances

    Jan 15, 2020
    Complaining, Customer Service, Retail, Society
    Charity, Charlatans, Chuggers, Chugging, Complaints, Courts, Customer Experience, Customer Satisfaction, Customer Service, Customers, Donation, Fundraising, Law, Retail, Retail Freaks
  • Hmmm…What Does This Button Do..?

    Hmmm…What Does This Button Do..?

    A jet being blown out of the sky by a missile. A few hundred passengers instantaneously fragmented. You probably wondered whether the recent tragedy in the skies above Iran was an accident or deliberate. Well it turns out that the act of firing was deliberate but the assessment of the situation prior to the press…

    Max Frances

    Jan 13, 2020
    Courts, Politics, Society
    Complaints, Customer Experience, Customer Satisfaction, Customer Service, Customers, HR, Jobs, Law, Leadership, Management, Organization, Politics, Service, Service Delivery
  • Inglourious Prices

    Inglourious Prices

    Berlin, 1945. Hitler is stressing again about book prices. Himmler and the SS Marketing Team are dicking with the commercials, and Amazon sales are down… Meanwhile, Stalin is running a stellar campaign and rinsing it on Kobo… What can the Führer do to reverse the trend…? Read what all the fuss is about – Flypaper…

    Max Frances

    Jan 11, 2020
    Books, BPO Contact Centres, Freaks, Recruitment, Writing
    Amazon, Author, Books, Film, Flypaper for Freaks, Freaking Hired!, Hitler, Hitler Parody, Inglourious Basterds, Max Frances, Nazis, Video, Writer
  • Saved by the Bell

    Saved by the Bell

    There’s something about our schooldays – and how we relate to them – that I’ll never truly understand. Particularly comprehensive schools, the like of which I frequented in the 1980s. When you were guests at these august institutions, the whole process felt torturous, and you couldn’t wait to leave. The desperation was palpable. Grey but…

    Max Frances

    Jan 9, 2020
    Mental Health, Schools, Society
    Careers, Education, Examinations, Jobs, Mental Health, Psychology, Schools, Social Media, Society, Students
  • Let’s Eat, Grandma…

    Let’s Eat, Grandma…

    While we appear to be teetering on the edge of World War III (or at least that’s what you might be led to believe from certain online sources), I have been grappling with a far greater foe. English grammar. Now, I’ve always been somewhat a stickler for grammatical rules. And I’ve previously written in an…

    Max Frances

    Jan 6, 2020
    Books, Society, Writing
    Author, Blogging, Blogs, Books, Commas, Communication, English, Flypaper for Freaks, Freaking Hired!, Grammar, Grammar Nazi, Language, Punctuation, Social Media, Writer
  • Who, Janus?

    Who, Janus?

    So, January 1st and a New Year. But it was not always the case that celebrations took place in the month of January. In Ancient Rome, the calendar followed the lunar cycle, so the New Year fell in March. For the January gig, you can blame a chap called Sosigenes – an astronomer – who persuaded…

    Max Frances

    Jan 1, 2020
    Society
    Celebrations, Fireworks, New Year, New Year Celebrations, Party, Positive Thinking, Positivity, Psychology, Society
  • For Fox Sake…

    For Fox Sake…

    Well, my Boxing Day was relatively quiet – just how I like it. Though not everybody could say the same. Prominent Remain lawyer Jo Maugham QC was out in his back garden, too-small-satin-kimono-clad, duly dispatching a wild fox that had strayed into his chicken complex (no pun intended). As per the current penchant for microblogging,…

    Max Frances

    Dec 30, 2019
    Courts, Politics, Society
    Brexit, Courts, EU, Foxes, Law, Lawyers, Leave, Remain, Social Media, Society, Tweet, Twitter
  • Monkey Business

    Monkey Business

    I was flabbergasted by the accusations of racist chanting at Tottenham Hotspur last week. Well, it’s just that I wasn’t initially convinced that the monkey noises were anything other than their own primitive attempts to communicate. Just wait until Spurs become fully Mourinhoed into the institutionalised 1-0 – that’ll teach ‘em. I mean, one of…

    Max Frances

    Dec 26, 2019
    Politics, Society, Sport
    Chelsea, Diversity, Football, Kick It Out, Mourinho, Nazis, Premier League, Racism, Racist Chants, Sport, Spurs, VAR
  • Let’s Snip It in the Bud…

    Let’s Snip It in the Bud…

    The author JK Rowling has been lambasted for tweeting a message of support for somebody who has lost an employment tribunal, in which they failed to secure legal protection for their support of the position that ‘sex is real’ and therefore cannot be changed. The Twatosphere has gone into meltdown. People cannot contain themselves. But…

    Max Frances

    Dec 21, 2019
    Courts, Freaks, Society, Writing
    Author, Courts, Diversity, Gender, Gender Reassignment, JK Rowling, Law, Lawyers, Sex, Society, Tweet, Twitter, Writer
  • A State of Denial

    A State of Denial

    Just when you thought that we had had enough madness for one year, think again. A petition has been launched to press the PM to ask the EU for an opt-in associate membership for UK citizens. In other words, Remain for all has failed, but we would like a non-reciprocal Remain deal for ourselves. Is…

    Max Frances

    Dec 18, 2019
    Politics, Society
    Brexit, EU, Euro, General Election, Leave, Negotiations, Parliament, Politics, Referendum, Rejoin, Remain, Society, UK General Election 2019
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