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  • Positive Thinking – I Wouldn’t Touch It With a Charge Pole

    Positive Thinking – I Wouldn’t Touch It With a Charge Pole

    ‘If you think positively, positive things will happen…’. I’ve lost count of the times I’ve heard that over the years. It is certainly what every coach or manager seems to dredge up in order to support whatever motivational strategy they were attempting to set in motion. Check out LinkedIn and see the all the career…

    Max Frances

    Feb 3, 2020
    Mental Health, Society
    Freud, Happiness, Mental Health, Money, Positive Thinking, Positivity, Psychoanalysis, Reality
  • We’re Gonna Party Like It’s Nein, Nein, Nein, Nein, Nein!

    We’re Gonna Party Like It’s Nein, Nein, Nein, Nein, Nein!

    So, the curtain has now fallen on our full membership of the EU though we will of course be tied to the lumbering monolith for a while yet. Make that forever because leaving will change little of substance. Too much money involved which is of course what it’s all about. Wheelbarrows of it. The final…

    Max Frances

    Feb 1, 2020
    Politics, Society
    Boris, Brexit, Empire, EU, Euro, Government, Indy2, Ireland, Leave, Parliament, Rejoin, Remain, Scotland, SNP, Verhofstadt
  • Slang Ban, Thank You Ma’am!

    Slang Ban, Thank You Ma’am!

    As if a truckload of horsehit about a 50p piece being bereft of an Oxford comma wasn’t enough, a linguistics expert from some august institution has broached the subject of whether schools should ban the use of street slang such as peng and bruv. Apparently, teachers are correcting students’ use of street argot in classes…

    Max Frances

    Jan 31, 2020
    Schools, Society, Writing
    Brexit 50p, Commas, Communication, Education, English, Equality, Identity, Language, Linguistics, Punctuation, Schools, Slang, Teaching
  • Any Change, Guv..?

    Any Change, Guv..?

    So, the run-up to Brexit Day has begun and we are now locked in an informal dispute over a coin. Yes, forget all the hullabalo over post-Brexit trade deals, citizens’ rights, and economic downturns, the UK has got something more pressing to bottom out. Yes, we’re currently all getting bent out of shape over the…

    Max Frances

    Jan 29, 2020
    Politics, Society
    Brexit, Brexit 50p, Conservatives, EU, FBPE, Government, Leave, Newspapers, Rejoin, Remain, Society, Tory
  • Come and Visit Wokey Hell

    Come and Visit Wokey Hell

    We’ve all become just a little more self-righteous. The edge has been taken off what we say and what we do. A lot of that stems from the seemingly incessant, gastric gassing of the politically correct underbelly of UK society. People are afraid to engage on challenging topics for fear of causing offence. Being offended…

    Max Frances

    Jan 27, 2020
    Freaks, Politics, Society
    Diversity, Labour, LGBT, Politics, Poppy Day, Pride, Social Justice Warriors, Society, Woke, Wokedom, Wokeness
  • One for the Road

    One for the Road

    More news from bonkers Britain, and this time guidelines regarding a possible two-alcoholic-drink limit on customers who are accompanied by children (i.e. anyone under the age of 16) have been uncovered at pub-cum-restaurant chain Wetherspoons. Sounds eminently reasonable to me but as you might expect, the backlash from toe rag customers has been vitriolic. It…

    Max Frances

    Jan 25, 2020
    Customer Service, Retail, Society
    Alcohol, Alcoholism, Beer, Children, Customer Experience, Customer Satisfaction, Customer Service, Customers, Parenthood, Pubs, Service, Service Delivery, Society, Wine
  • Burning Books…

    Burning Books…

    Controversial? I don’t mind it at all. Go to amazon.co.uk and start burning…. Flypaper for Freaks and Freaking Hired! The more, the better… unsplash-logoMohamed Nohassi

    Max Frances

    Jan 24, 2020
    Books, BPO Contact Centres, Freaks, Management, Recruitment, Talent, Writing
    Amazon, Film, Flypaper for Freaks, Freaking Hired!, Max Frances, Nazis, Video
  • EU Never Know…

    EU Never Know…

    In case anybody had forgotten, it’s about a week to go until Brexit. Or Bregg-zit, as Tony Blair would say. It wasn’t that long ago that we couldn’t go for ten minutes before the subject of the impending Euro-divorce gate-crashed the conversation like a Burberried community service delegate looking for ‘Steve’. Leave and Remain is…

    Max Frances

    Jan 23, 2020
    Politics, Society
    Brexit, Brussels, EU, Euro, Government, James Bond, Leave, Parliament, Psychology, Referendum, Remain
  • A World of Pure Imagination

    A World of Pure Imagination

    I think and talk about the declining service industry a lot. Probably too much, in fact. The public looks down their haughty noses at service providers; organisations themselves see it as a necessary evil but underfund it as a form of passive-aggressive lip-service. A way to block, frustrate and demoralise customers into giving up. In…

    Max Frances

    Jan 21, 2020
    Complaining, Customer Service, Freaks, Management, Retail, Society
    Charlatans, Complaints, Customer Experience, Customer Satisfaction, Customer Service, Customers, Garages, Motors, Retail, Service, Service Delivery, Society
  • Good Moaning…

    Good Moaning…

    We’re not really complainers, here in the UK. Now I can understand that as we are very British. Polite and nobody wants to cause a scene. We have also never really got to grips with the concept of service. For me though, it is the abject hopelessness of complaints processes that pulls my proverbial chain.…

    Max Frances

    Jan 19, 2020
    Complaining, Customer Service, Retail, Society
    Complaints, Courts, Customer Experience, Customer Satisfaction, Customer Service, Customers, Leadership, Management, Organization, Retail, Retail Freaks, Service, Service Delivery, Society
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