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Fighting the Good Fight…

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  • Burning Books…

    Burning Books…

    Controversial? I don’t mind it at all. Go to amazon.co.uk and start burning…. Flypaper for Freaks and Freaking Hired! The more, the better… unsplash-logoMohamed Nohassi

    Max Frances

    Jan 24, 2020
    Books, BPO Contact Centres, Freaks, Management, Recruitment, Talent, Writing
    Amazon, Film, Flypaper for Freaks, Freaking Hired!, Max Frances, Nazis, Video
  • EU Never Know…

    EU Never Know…

    In case anybody had forgotten, it’s about a week to go until Brexit. Or Bregg-zit, as Tony Blair would say. It wasn’t that long ago that we couldn’t go for ten minutes before the subject of the impending Euro-divorce gate-crashed the conversation like a Burberried community service delegate looking for ‘Steve’. Leave and Remain is…

    Max Frances

    Jan 23, 2020
    Politics, Society
    Brexit, Brussels, EU, Euro, Government, James Bond, Leave, Parliament, Psychology, Referendum, Remain
  • A World of Pure Imagination

    A World of Pure Imagination

    I think and talk about the declining service industry a lot. Probably too much, in fact. The public looks down their haughty noses at service providers; organisations themselves see it as a necessary evil but underfund it as a form of passive-aggressive lip-service. A way to block, frustrate and demoralise customers into giving up. In…

    Max Frances

    Jan 21, 2020
    Complaining, Customer Service, Freaks, Management, Retail, Society
    Charlatans, Complaints, Customer Experience, Customer Satisfaction, Customer Service, Customers, Garages, Motors, Retail, Service, Service Delivery, Society
  • Good Moaning…

    Good Moaning…

    We’re not really complainers, here in the UK. Now I can understand that as we are very British. Polite and nobody wants to cause a scene. We have also never really got to grips with the concept of service. For me though, it is the abject hopelessness of complaints processes that pulls my proverbial chain.…

    Max Frances

    Jan 19, 2020
    Complaining, Customer Service, Retail, Society
    Complaints, Courts, Customer Experience, Customer Satisfaction, Customer Service, Customers, Leadership, Management, Organization, Retail, Retail Freaks, Service, Service Delivery, Society
  • On a Bicycle Made for Two

    On a Bicycle Made for Two

    So, in Russia, Mr Putin has pulled a surprise rabbit out of his Ushanka and hailed the end of the so-called Tandemocracy. That’s a weird term for the arrangement, but I am certainly not one for smears whether they relate to character, a cervix, or a doorknob. We had a similar high-profile arrangement in the…

    Max Frances

    Jan 17, 2020
    Politics, Society
    Brexit, Corbyn, General Election, Gestapo, Gordon Brown, Government, Labour, Parliament, Politics, Power, Putin, Referendum, Russia, Society, Tony Blair
  • Hitler’s Marketing Woes

    Hitler’s Marketing Woes

    Berlin, 1945. And Hitler is optimistic about Amazon book sales. He’s sacked the SS Marketing team, who kept dicking with the prices, and he’s got a new group of marketers on board. At a team meal with them, he explains his vision and his plans to trounce the Russian books on Kobo. But others are…

    Max Frances

    Jan 16, 2020
    Books, BPO Contact Centres, Freaks, Recruitment, Writing
    Amazon, Author, Books, Downfall, Film, Flypaper for Freaks, Freaking Hired!, Hitler, Hitler Parody, Max Frances, Nazis, Video, Writer
  • Chug-a-Lug Along With Me…

    Chug-a-Lug Along With Me…

    Chugging – or charity mugging if you’d like me to get etymological (it’s a portmanteau of “charity” and “mugger’) – is back in the ascendancy. Skanky old meth addicts (well, that’s how they seem and behave) who steal eye contact and then (a few zany dance moves later) have moonwalked into your path with a cheeky…

    Max Frances

    Jan 15, 2020
    Complaining, Customer Service, Retail, Society
    Charity, Charlatans, Chuggers, Chugging, Complaints, Courts, Customer Experience, Customer Satisfaction, Customer Service, Customers, Donation, Fundraising, Law, Retail, Retail Freaks
  • Hmmm…What Does This Button Do..?

    Hmmm…What Does This Button Do..?

    A jet being blown out of the sky by a missile. A few hundred passengers instantaneously fragmented. You probably wondered whether the recent tragedy in the skies above Iran was an accident or deliberate. Well it turns out that the act of firing was deliberate but the assessment of the situation prior to the press…

    Max Frances

    Jan 13, 2020
    Courts, Politics, Society
    Complaints, Customer Experience, Customer Satisfaction, Customer Service, Customers, HR, Jobs, Law, Leadership, Management, Organization, Politics, Service, Service Delivery
  • Inglourious Prices

    Inglourious Prices

    Berlin, 1945. Hitler is stressing again about book prices. Himmler and the SS Marketing Team are dicking with the commercials, and Amazon sales are down… Meanwhile, Stalin is running a stellar campaign and rinsing it on Kobo… What can the Führer do to reverse the trend…? Read what all the fuss is about – Flypaper…

    Max Frances

    Jan 11, 2020
    Books, BPO Contact Centres, Freaks, Recruitment, Writing
    Amazon, Author, Books, Film, Flypaper for Freaks, Freaking Hired!, Hitler, Hitler Parody, Inglourious Basterds, Max Frances, Nazis, Video, Writer
  • Saved by the Bell

    Saved by the Bell

    There’s something about our schooldays – and how we relate to them – that I’ll never truly understand. Particularly comprehensive schools, the like of which I frequented in the 1980s. When you were guests at these august institutions, the whole process felt torturous, and you couldn’t wait to leave. The desperation was palpable. Grey but…

    Max Frances

    Jan 9, 2020
    Mental Health, Schools, Society
    Careers, Education, Examinations, Jobs, Mental Health, Psychology, Schools, Social Media, Society, Students
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