Tag: Charlatans
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Plane Speaking
Heathrow has become carbon neutral in emissions. Take a moment to allow that assertion to slink around the grey matter. It’s colossal. There’s a nailed-on Nobel Prize for someone, right there. There’s got to be a Physics or Chemistry element, but in all sincerity, this one is such a biggie that a new category beckons.…
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Fact If I Know What I’m Talking About
Commenting about the UK being post-fact seems to have garnered some outrage. You might think that it was a position that people would be keen to understand and, if proven, to rectify. Apparently to talk ‘post-fact’ or ‘post-truth‘ is to talk through one’s porkie-pie hat. To the naysayers, our current ills are driven not by…
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A World of Pure Imagination
I think and talk about the declining service industry a lot. Probably too much, in fact. The public looks down their haughty noses at service providers; organisations themselves see it as a necessary evil but underfund it as a form of passive-aggressive lip-service. A way to block, frustrate and demoralise customers into giving up. In…
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Chug-a-Lug Along With Me…
Chugging – or charity mugging if you’d like me to get etymological (it’s a portmanteau of “charity” and “mugger’) – is back in the ascendancy. Skanky old meth addicts (well, that’s how they seem and behave) who steal eye contact and then (a few zany dance moves later) have moonwalked into your path with a cheeky…
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Rehabilitation – Who Needs It?
It could have been prophetic to be gabbing about hypocrisy and politicians for the last week or so. Following the terrorist attack on Friday, some of our newspapers (while leaking the identity of one of the victims before the formal identification had taken place – classy) latched onto the fact that the attacker had been…
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Not Waving but Drowning
I recently stumbled back onto an old classic that genuinely perked me up. Old – well it’s now been 50 years since publication; and a classic, because even after the extended passage of time, it remains bang on the money. The Peter Principle by Laurence J. Peter and Raymond Hull. In it, they advance that…
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Service, Please…
Black Friday will shortly have been and gone, so brace yourself for more sales analysis and the inevitable laments about the demise of in-store retail. With a foam finger-sized finger being decisively directed at online. Er, no. Online is just another channel. Now I am no fan of contact centres, but they made the transition…
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What is Art?
My tender auricles twitched this morning at the propagation of that wonderful phrase, the art of the possible. In fact, I do hear it every other day, particularly from BPO contact centres. They hold it dear and squirt it forth it with blunderbuss abandon. But what does it mean, and why is it so appealing…
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A Dogma is for Life…
Christmas is coming and the goose is getting fat. And there’re only one goose in the charlatan realm, and that’s the charlatan goose. But it’s the one time of year when charitable sentiment is front and centre, and all the reprobates have to don their metaphorical Santa suits and indulge in a little goodwill to…
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