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maxfrances.com

Fighting the Good Fight…

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  • A Crisis of Competence

    A Crisis of Competence

    As the dust begins to settle, both Labour and Liberal Democrat parties in the UK are contemplating their imminent leadership changes. So, you can well imagine an army of potential superstars waiting in the wings, right? Wrong. There is of course no dearth of volunteers for both posts, though both parties are afflicted by a…

    Max Frances

    Dec 16, 2019
    Books, BPO Contact Centres, Freaks, Management, Politics, Recruitment, Society, Talent
    Conservatives, Corbyn, Flypaper for Freaks, Freaking Hired!, Government, Labour, Leadership, Liberal Democrats, Parliament, Politics, Tony Blair, Tory, UK General Election 2019
  • Don’t Blame It on the Sunshine

    Don’t Blame It on the Sunshine

    So, it’s all determined. A thumping majority for the Tories and the worst showing for Labour since 1935. And the analysis had already hit full throttle before my Christmas spray tan had dried at 10pm on Thursday evening. The truth is, we will never be able to put our finger on precisely why everything panned…

    Max Frances

    Dec 15, 2019
    Politics, Society
    Anti-Semitism, Brexit, Conservatives, Corbyn, Fake News, Government, Labour, Leave, Liberal Democrats, Liberal Elite, Parliament, Politics, Referendum, Remain, UK General Election 2019
  • Fake a Line!

    Fake a Line!

    Berlin, April 1945. And Hitler isn’t happy. He’s preparing for a news conference to publicise Flypaper for Freaks and Freaking Hired! and he desperately needs a line from one of the books to slot into the slide deck. But Max Frances is nowhere to be found. So, Hitler has an idea… He summons his valet…

    Max Frances

    Dec 12, 2019
    Books, BPO Contact Centres, Freaks, Recruitment, Writing
    Amazon, Author, Books, Downfall, Film, Flypaper for Freaks, Freaking Hired!, Hitler, Hitler Parody, Max Frances, Nazis, Video, Writer
  • This Throbbing Election…

    This Throbbing Election…

    Well, we’re heading into the final straight of electioneering, and the milieu is heating up faster than a junkie’s spoon. Or not, as the case may be.  Whomever you elect to select – or select to elect – our political world is utterly shot away. In what has been arguably the most vacuous and debased…

    Max Frances

    Dec 11, 2019
    Politics, Society
    Boris, Brexit, Conservatives, Corbyn, EU, Government, Labour, Leave, Liberal Democrats, Parliament, Politics, Referendum, Remain, Society, UK General Election 2019
  • Seeing Stars

    Seeing Stars

    After what feels like a lifetime of banging my head against a brick wall about charlatans who assemble careers from zilch –  you know, the ones who flit from role to role, staying just long enough before they get unmasked – there are some shysters who had wholly limboed under the Frances bar of shitbag…

    Max Frances

    Dec 9, 2019
    Complaining, Customer Service, Online Reviews, Retail, Society
    Customer Experience, Customer Satisfaction, Customer Service, Customers, Money, Online, Organization, Reviews, Sales, Service, Shopping, Stars
  • Adolf Hitler – My Part in His Downfall…

    Adolf Hitler – My Part in His Downfall…

    Berlin, April 1945. Deep in the Führerbunker, Hitler is unhappy about the £8.99 paperback price tag on Freaking Hired! He thinks that no book price should exceed £2.99. The trouble is that the Flypaper for Freaks paperback price has already been set at £14.99. The Generals are trying to broach the subject delicately, but Adolf’s…

    Max Frances

    Dec 7, 2019
    Books, BPO Contact Centres, Freaks, Recruitment
    Author, Books, Downfall, Film, Flypaper for Freaks, Freaking Hired!, Hitler, Hitler Parody, Max Frances, Nazis, Video, Writer
  • Rehabilitation – Who Needs It?

    Rehabilitation – Who Needs It?

    It could have been prophetic to be gabbing about hypocrisy and politicians for the last week or so. Following the terrorist attack on Friday, some of our newspapers (while leaking the identity of one of the victims before the formal identification had taken place – classy) latched onto the fact that the attacker had been…

    Max Frances

    Dec 5, 2019
    Politics, Society
    Charlatans, Conservatives, Flypaper for Freaks, Freaking Hired!, Government, Labour, Liberal Democrats, Parliament, Politics, Society, Terrorism, Tory, UK General Election 2019
  • Don’t Believe The Hype…

    Don’t Believe The Hype…

    Max Frances

    Dec 4, 2019
    Books, BPO Contact Centres, Complaining, Courts, Customer Service, Disruption, Freaks, Management, Mental Health, Online Reviews, Politics, Recruitment, Retail, Schools, Society, Talent, Writing
    Amazon, Author, Books, Film, Flypaper for Freaks, Freaking Hired!, Max Frances, Video, Writer
  • Not Waving but Drowning

    Not Waving but Drowning

    I recently stumbled back onto an old classic that genuinely perked me up. Old – well it’s now been 50 years since publication; and a classic, because even after the extended passage of time, it remains bang on the money. The Peter Principle by Laurence J. Peter and Raymond Hull.  In it, they advance that…

    Max Frances

    Dec 3, 2019
    Books, BPO Contact Centres, Freaks, Management, Recruitment
    Bullshido, Business, CEOs, Charlatans, Consultants, Flypaper for Freaks, Freaking Hired!, HR, Jobs, Management, Organization, Work
  • Freakworld…

    Freakworld…

    Max Frances

    Dec 2, 2019
    Books, BPO Contact Centres, Complaining, Courts, Customer Service, Disruption, Freaks, Management, Mental Health, Online Reviews, Politics, Recruitment, Retail, Schools, Society, Sport, Talent, Writing
    Advertisement, Amazon, Author, Books, Film, Flypaper for Freaks, Freaking Hired!, Max Frances, Video, Writer
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